We Hear You – But do you understand?
Your voice. Unique to you. The words you use, the sounds you make when speaking, pronunciation, inflection, intensity. All uniquely you.
Siri, Alexa, Cortana, Bixby, Xfinity, BMW, Mercedes, Citicorp, Bank of America, and many more are incorporating voice technology into their products. From call centers to automobiles we can now talk to devices and hope they understand what we are saying and giving us responses that are useful.
We want devices to be smart, intuitive, and most of all, we want them to understand our unique voice. My voice devices need to understand how I structure my sentences, my mixture of slang picked up from countries around the world, choice of words and the meaning for me. Slang that I use because I picked it up in my travels and it fits my style. My voice device needs to understand me better than my therapist.
For devices to understand everyone, we need to train the engines and that requires data. And not “Speak to your machine” data, but human conversational data at thee most basic of levels. Human to Human. From Southern Drawl to latest urban slang, the classic New Yorker to […]