I recently sat down with Michel Lopez, the CEO of e2f, to discuss an emerging trend in the language services industry: managed services.
Peter Corless (PC): e2f is now offering managed services. What are they, and why is it important to know about this trend?
Michel Lopez (ML): The traditional model of the language services industry is an outsourced, offsite vendor model, where the client sends trials to localization companies around the world, and the vendor sends files back. More and more, especially in the gaming and tech industry, clients are requesting translators and editors, testers, as well as project managers, work onsite at the client’s location. At first this was just individual contract employment, but now the entire department is being outsourced, yet still remaining on-site.
PC: What’s driving this trend? Why is it good for companies?
ML: There is, and always will be, pressure at companies to keep headcount as low and productive as possible. That’s a primary driver of outsourcing. Yet there is also the need to keep your localization team close to your product development and marketing staff as […]